He walked into my store very arrogantly.
He was going to be one of ‘those customers’, you know what I mean. Those people you want to literally throw out of your store. Alas, you have to literally bite your tongue. And I can’t wear all the clothes in the store myself. I need them off my shelf.
He asks to be shown clothes for his conservative wife (poor woman). As I was trying to give him suggestions, indicating what I was wearing (a cute top and a pair of jeans), he says “you know you are fat !’ (yes he did) with a look of barely hidden disgust. Wow , I zoned out for a few seconds and bit on my tongue to stop myself from giving a sharp retort.
I tried again (calmly) to advice this horrible customer on what to buy for his (unfortunate) wife. He actually repeated the statement ‘You know you are fat !’ , TWICE. Is it that people are just not well trained? I am well aware of the statement that says ‘customer is king’, but gimme a break. Was that really necessary?
He eventually bought goods from the store worth N16,500 ($100), and I was really glad to see his back. As he was leaving the store he said that my customer service is very good (ha).
We are trying to make a living you know, same as you. So please, try to be courteous next time you are in a business establishment. I can assure you that you would get a much better quality of service.
Have you had any encounters with ‘monster customers’?